Challenge: In 2019, airlines around the world were adding flights and upgrading their fleets. As a provider of repair and overhaul (MRO) services to aircraft owners, operators and lessors aircraft, Ascent Aviation Services was unable to keep up with all of the ASA-100 certified used parts requests coming their way. Management needed to add staff in a very tight job market outside of Tucson, AZ.
Sun Country Trailers, Phoenix, AZ
Challenge: In 2014, Sun Country management wanted to expand their production facility but could not find qualified people to work in their Phoenix facility.
JimGlo Trailers, Kingman, AZ
Challenge: As one of the premier custom car transport manufacturers in the country, management needed to increase production to keep up with their business growth. The labor pool in the remote northwest corner of Arizona was extremely limited.
DuBrook Dairy, Casa Grande, AZ
Challenge: Like many family farms in Arizona, Du Brook Dairy management had a difficult time retaining dependable work crews at their dairy outside of Casa Grande.
Fiesta Canning, McNeal, AZ
Challenge: This small food processing plant in southeastern Arizona needed the ability to increase and decrease the size of their work crews in relation to harvesting seasons. When the pepper crops come in, they need to quickly get them packaged and sent to markets across Arizona.
Hickman’s Family Farms, Buckeye, AZ
In 1995, Glenn and Billy Hickman put together plans to dramatically expand their business. They knew they would need a growing reliable workforce to realize their vision. “But it was very difficult to keep folks around long enough to really learn the business,” Operations VP Billy Hickman explained.
AquaChill, Phoenix, AZ
Challenge: Like many businesses that depend on telephone sales, management was frustrated by the high turnover rate in their call center operation. The continuous hiring, training and monitoring of staff was a strain on management resources. Having heard that they could engage a reliable workforce of inmates, they contacted ACI to see if they could reduce their 90% turnover rate for staff in these key roles.
Safety Services, Tempe, AZ
Challenge: Safety Services Company has grown into one of INC Magazine’s Top Companies for the sixth year in a row. “I knew that we could quickly become a major player in the untapped safety training and compliance market, if we could just reach businesses desperate for our services,” explained Devon Dickinson, founder and current board member.
Hometown Hero Project, Tucson, AZ
Challenge: Like most phone sales businesses, it is very difficult keeping new people on staff long enough to learn how to become successful. So management turned to ACI to hire an inmate staff that they could teach real-world B2B phone advertising sales skills.
ADOT Motor Vehicle Department, Phoenix, AZ
Challenge: The Motor Vehicle Department (MVD) is an extremely busy state agency that served 2.7 million customers and processed 15 million transactions in FY 2020. Inbound calls from Arizona taxpayers run in the thousands each day. Making sure these calls are quickly routed to the office best capable of handling the customers’ needs is an important task. This first-level call center has always been a challenge with very high turnover rates.
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