How Working for Televerde and the ACI program has changed my Life

First and foremost, I want to thank you all for the welcome that you have given me for short time with you. This is a smart shop and pretty impressive. 

To begin my story, I come from a small town called Holbrook, AZ where there isn’t a Wal-Mart and we have only one grocery store to choose from.  Most of the work that I have done comes from small “mom and pop’s” shop that only have one person that is in charge of it all.

So when I came to Televerde in 2010, I was excited and nervous to learn, I had cried many times and if you know me, I’m already sensitive. But the anxiety was overwhelming as I didn’t even know what a department was. We not only learned about technology, but this company has also showed me the ends and outs of a company and how a mission statement comes into play, especially ours “To improve the lives of our employees, our clients, and the communities in which we operate.” Right there, the ACI program has taught me to speak to authority. I have always had a situation with people telling me what to do and that probably comes from being an only child with my mother who was my mom and everything. This program means so much to me. It has given me chance after chance to improve myself, but I take in high regard to keep it running and presenting myself not as a person coming from delinquency but as someone who has made mistakes and can still be given respect. The relationship between DOC and ACI must be kept, not only for my chance but for the chances of others. So learning to communicate has been crucial to this.

At first, it was very difficult for me to get on the phone and speak to someone without the non-verbal clues I am accustomed to. Now, I am able to speak with high level employees or people, whether on or off the phone. Still, I prefer to speak face-to-face and with that being said, Televerde has shown me what skills I can apply for my future. I have also learned that communication is not only in practice at work, but also on the yard in our personal lives because no matter where we are “you play how you practice.” I strongly believe in that coming from my MRI that shows laces around my heart like a baseball, play hard or go home.

I want to mention that Televerde has shown me to never give up. There are endless opportunities in life, and when one door is jammed, that doesn’t mean there aren’t tools around that can make it work in order to keep moving forward. Then if all else fails, jump out the window and not give in. Televerde not only means to me another chance, but it means to me family. We contradict the saying “ do not do business with blood.” I have worked for the Santa Cruz call center the longest, but have also had the opportunity to be at Pedro and now San Carlos and we watch each other grow. It has shown me that no matter where I am, I have you all. It’s hard to say goodbye, so I am just going to say thank you.

Thank you, Televerde for changing my life in the most positive ways, professionally, personally, and emotionally. I know now that I am the only one that so hard on myself and I can only allow one true Judge in my life. I have to let go of the self-doubt and realize, like you all say, “Brenna, you’ve got this.” I will make a difference because there are those, like our APM’s and VP and CEO that have built a foundation for us to make our lives happen and make changes for the best. Time for me to show them.

This was only supposed to be a page, but I could go on and on about Televerde, so to cut it off now I will say, I will take away with me the belief. I will believe in myself as Mr. Cortel, Mr. Doug and the women have believed in me. I will keep with me that there is always room for growth and improvement. I will allow myself to get out of comfort zones and keep moving forward. I will be what I was meant to be, and this is being the best and good at what is yet to come. And I have learned that it begins with, just being me.