Arizona Correctional Industries (ACI) continues to make great strides in maintaining a quality program that meets industry standards while persistently seeking opportunities to improve, expand and aggressively achieve exceptional quality objectives as a correctional industry. ACI’s Quality Program tracks several quality factors, such as Customer Satisfaction, Product Inspection, Product Rework, Returned Material Authorizations (RMA’s), Open and On-Time Delivery Reports and Manufacturing Performance Data. The information collected is instrumental in gauging successes, identifying trends and driving opportunities for continuous process improvements.
Monthly customer surveys consistently return overall approval ratings over 99%. To see what some customers have said about working with ACI, visit the Testimonials page.