Challenge: Like many businesses that depend on telephone sales, management was frustrated by the very high turnover rate in their call center operation. The continuous hiring, training and monitoring of staff was a strain on management resources. Having heard that they could engage a reliable workforce of inmates, they contacted ACI to see if they could reduce their 90% turnover rate for staff in these key roles.
Solution: Since 2012, this successful partnership has operated in a call center within ACI’s administrative offices in Phoenix with inmates from ASPC Perryville complex. The inmates in the program are learning real-world jobs skills as they make business to business calls to sell water filtration systems. Before the Covid crisis this program employed 14 inmates each day (on average) and hopes to resume the program after the pandemic has passed. There are currently 9 ex-offenders working at AquaChill.