Challenge: Like many businesses that depend on telephone sales, management was frustrated by the high turnover rate in their call center operation. The continuous hiring, training and monitoring of staff was a strain on management resources. Having heard that they could engage a reliable workforce of inmates, they contacted ACI to see if they could reduce their 90% turnover rate for staff in these key roles.
Solution: Since 2012, this successful partnership has operated in a call center within ACI’s administrative offices in Phoenix (using inmates from the ASPC Perryville complex). The inmates in this program are learning real-world jobs skills as they make business to business calls to sell water filtration systems. This program employs 14 inmates and nine ex-offenders.