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Call Center

ACI is your perfect partner to augment your workforce

What’s in it for you?

What’s in it for your community?

Helping Arizona businesses grow

Call center operations offer real-time marketing and communication skills that can be used post incarceration. This is a great foundation for developing professional skills needed to be successful in areas of lead generation, appointment setting, qualifying prospects, customer service, sales and data collection.

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Case studies

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AquaChill, Phoenix, AZ

Challenge: Like many businesses that depend on telephone sales, management was frustrated by the very high turnover rate in their call center operation. The continuous hiring, training and monitoring of staff was a strain on management resources. Having heard that they could engage a reliable workforce of inmates, they contacted ACI to see if they could reduce their 90% turnover rate for staff in these key roles.

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Safety Services, Tempe, AZ

Challenge: Begun in 2002 by a guy with a vision — and not much else — Safety Services Company has grown into one of INC Magazine’s Top 5,000 Companies for the sixth year in a row. “I knew that we could quickly become a major player in the untapped safety training and compliance market, if we could just reach businesses desperate for our services,” explained Devon Dickinson, founder and current board member.

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Hometown Hero Project, Tucson, AZ

Challenge: Like most phone sales businesses, it is very difficult keeping new people on staff long enough to learn how to become successful. So management turned to ACI to see if they could hire an inmate staff that they could teach real-world B2B phone advertising sales skills.

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Arizona Department of Transportation, Motor Vehicle Department (MVD), Phoenix, AZ

Challenge: A very busy state agency that in FY 2020 served 2.7 million customers, processing 15 million transactions, inbound call from Arizona taxpayers run in the thousands each day. Making sure these calls are quickly routed to the office best capable of handling the customers’ needs. Keeping the seats in the first-level call center has always been a challenge with very high turnover rates.

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Trapp Technology, Phoenix, AZ

Challenge: David Trapp’s successful technology company was struggling to find new business customers for his security software. He knew of Televerde’s business model and was wondering if he too could create a B2B lead generation call center within a prison.

Solution: With no space available inside the nearest prison to Phoenix (Perryville, where Televerde’s call centers are located) the Labor partnership team suggested that such an operation could be created at the ASP Kingman complex.

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Televerde, Phoenix, AZ

Challenge: In 1995 James Hooker was running a successful technology company and believed that the high-end (C-level) B2B (business to business) lead generation techniques that he’d developed could be used effectively in related industries. To make the switch to a marketing/lead generation company, he knew he needed a vast pool of call center talent that he could train. At the time, most such talent was found overseas and he wanted to keep his business local.